Pissed Consumer - refused to refund my money

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refused to refund my money

Jul 14, 2008

Legion Global complaint by James

madge how does someone contact you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!legion global refused to refund money after atv fell apart. was told to send it back i paid 300$to ship it back to California then i was told nothing was wrong I've contacted Michigan attorney general Illinois attorney general better business bureau they did nothing. finally filed small claims in Michigan legion global contacted me the day before court date and offered me a replacement. when ATV was purchased web site stated this unit could hold an adult 250# this unit fell apart with a 180# person on it someone please help why would i want another one we cant ride James This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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Comments (2)

1. Written by Customer Service, on 25-07-2008 15:35

If you are looking for a high quility childrens or adults quad please check out all of our specifications and dimensions prior to purchase to make sure you are purchasing a quad which will be LARGE enough for your age/size.

Again please do not purchase a childs ATV for $500 if you are a full grown adult, it is intended for children.

You can contact us 7 days a week at (866) 710-6096

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2. Written by Customer Service, on 25-07-2008 15:31

All of our technical specifications are listed directly on our website and are provided by the manufacturer. It is clearly stated we rely on their specifications to supply the dimensions/weight limits etc for every item.

We also have a strict no return policy, and made an extreme exception to provide a replacement option for the customer.

The customer denied this option because the true issue was the customer bought a childs ATV which can hold 250lbs, if you are a 3 foot child, not a full grown adult with larger center of gravity.

Bottom line is the customer pursued legal options in the wrong venue, the purchase was in Illinois - not Michigan - therefore the ruling has no jurisdiction.

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