4. Written by Anthony, on 23-05-2008 11:07
On July 3, 2007, I saw an ad online from a company called Legion Global for an LG Ambassador hot tub. I called the 800 # and spoke to a salesman named Jay.
Delivery was promised within ten business days (see bottom of contract) of the transaction. Ten days came and went and no delivery. I then tried to call Jay and he said the hot tub had been back ordered and it would be on the next shipment, which was the following week. However, he never notified me about the backorder issue. Again, the next week came and went, and no hot tub. After daily, numerous phone calls to Jay, most of all not answered or returned, he told me an excuse that the hot tub hadn’t cleared through customs and it was going to be delayed even longer. I then asked for a full refund only to be denied claiming that he wasn’t able to do that and convinced me that I would have it no later then mid August.
Again after 7 weeks of waiting, I FINALLY received confirmation that it was being shipped. After weeks and months of waiting I received delivery only to find that there was no hot tub on the truck, just the cover, which was damaged, and a set of steps. I called Jay once again, after more agonizing phone calls, I was promised delivery the next day.. The next day came and went and AGAIN no hot tub. FINALLY, the following week, the hot tub was delivered THREE months after the order was promised and was severely damaged. The hot tub cover was ripped, PVC pipes were broken and numerous panels were cracked, broken or chipped and was missing parts.. I called and emailed Jay after delivery with pictures he would take care of it.. Again, I waited a few weeks never heard back, only to find out that Jay wasn't with the company anymore.
I was then referred to Lauren and then Josh. I told them the same scenario and they said they would take care of it was well. Now, Lauren and Josh are no longer with the company and have now been dealing with Allie and Matt. Both are telling me now that nothing can be done. Nothing has been done to this point, after close to 8 months. I have a non-operable, damaged hot tub and need these parts in order to get it operational. I'm speechless as to how this company is still in business
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